Bulk Email Policy

UCE/SPAM Policy and Compliance
As an online service that broadcasts email reminders of valuable supermarket savings, ValuPage is very sensitive to issues regarding unwanted emails and SPAM. We are very concerned if you, or someone you represent, received an unwanted email from us. We abide by common principles of email protocol and provide (and honor) an industry-leading "double opt-in" (or Confirmed Opt-in) policy. See EmailPolicy below for a definition of our Confirmed Opt-in technology.
We previously used an industry-standard known generally as "opt-in". However, due to a general disregard for email etiquette by some unscrupulous marketing firms (spam houses), we have decided to take proactive measures to ensure ValuPage email is not considered SPAM. In addition to our Confirmed Opt-in policy, we also employ several traditional newsletter-style functions. See complete list of functions below.

Our Pledge to You
We will never share your email address with another subscription provider or third party vendor. We will never share your uniquely identifiable information with any company.

Email/User Maintenance Functions
We take the issue of unwanted email seriously and provide many powerful tools within our technology to help assure that you only get the subscriptions you want. These tools include: Confirmed Opt-in, Opt-out Link, Protected Subscription, Opt-out protection, and Bounce Processing.

Confirmed Opt-in = We ensure an email subscription is truly desired
After a user registers on the ValuPage site (or signs up for any Savings Email for additional supermarkets) a confirmation email is sent out with a link to the ValuPage site. This process insures that the email address that was registered on our site is owned by the person who submitted it. The link is included with verbiage that indicates, "no bulk email will be sent without confirming the subscription." If the link is not clicked/followed, the email address will not be a part of our subscription list. If the link is clicked/followed, we will log this information, subscribe the email address, and consider the owner of that email address our customer, with the rights and privileges attached.

Opt-Out Link = We provide an easy and efficient process to remove an email address from our subscription list
Every email we send includes the option (via a link) for a subscriber to remove himself from the ValuPage list in question. It's our policy to immediately remove the email address from our subscription list. In addition to removing himself from just that one subscription, there is also the option to remove the email address from all of ValuPage's various supermarket lists.

Protected Subscription = We make it difficult for hackers to erroneously add email addresses
After an email address is registered (whether it has been confirmed or not), the system creates a unique password for that email address. In order to add another subscription to that email address, this unique password is required. Because we have found the majority of our customers wish a mailer from only one or two supermarkets, we make it difficult to mistakenly enter an email address or for hackers to quickly add many subscriptions. This protects the subscriber and enforces our strong commitment to giving our ValuPage Email subscribers only what they want.

Opt-out Protection = We make it difficult to re-subscribe accidentally once opted-out
When an email address is removed, our system tracks/records this and prevents this email address from being accidentally re-added to the subscriber list. Users can re-subscribe if desired, but the process is password protected.

Bounce Processing = We maintain our lists for accuracy
When an email address has an overflowing mail in-box or has been removed from an Internet Service Provider (ISP), we make sure to process the server responses immediately.

SPAM and Policy Abuse
Despite all of these precautions and policies, the possibility remains that a ValuPage Savings Email is received as un-welcomed solicitation or unwanted email by one of our customers. This may be due to a misunderstanding on our part, or it may be due to our customers misunderstanding of what they were signing up for.
If you feel we have not followed our policies and procedures regarding email, we strongly encourage you to contact our postmaster/helpdesk staff at abuse@ValuPage.com. Please make the subject line of the email you are sending starts with the word "ABUSE" so we will know you have read this page. We would like the opportunity to research the perceived infraction and determine its validity. We pledge to take appropriate action.
On the other hand, if you have an issue with our procedures or with the way we have handled any of your requests, or you simply have a suggestion on how we might do it better; click here to submit a detailed report.